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Returns, Refunds, and Replacements

At MaxEffects Naturals, the satisfaction of our customers is of utmost importance to us. Hence, we take great care to package and ship your order. However, we understand that due to reasons beyond our control, a package sometimes may not reach you in the desired state.

As a policy, we do not offer any refunds.

Ikkai Beauty is not responsible for damage after delivery and products once purchased are non-refundable or returnable.

However, if you believe that the order you have received is wrong, in a damaged condition or has been tampered with, please send an email to us within 7 days of delivery at [email protected], with a picture attached, or call us on 1-877-212-8322. Our customer service representative will guide you through the process and your item(s) will be replaced subsequently.

  • All returned items except damaged must be accompanied by a copy of the original receipt/invoice and should be in a saleable condition
  • The product(s) will be picked up within 3-5 business days from when we process the request
  • The new product(s) will be shipped to you within 5 business days after the original order has been picked up
  • The replacement will be shipped post validation of the reason for return. In case the product is in tradeable condition, we will issue a replacement. If the product is not in a tradeable condition, we will issue a Store Credit. The criteria to assess tradability lies at the sole discretion of Ikkai Beauty

Please note that we cannot offer exchanges or returns on any discounted, used, or promotional product(s). Any free or promotional product(s) delivered with the ordered product(s) also need to be returned.

Cancellation

In case you wish to cancel your order, you could do so without incurring any cancellation charges only if the order has not been shipped and is a Cash on Delivery Order. In case your order is prepaid, we would issue you a Refund which can be processed in 5-7 working days in your account.

In case the order has been shipped, we would not be able to accept any cancellations. We usually ship an order within 24 working hours after placing the order.